FAQ - VINCI | Electric Motorbike

Frequently Asked Questions

General

What is the VINCI Motorbike?

The VINCI Motorbike is an electric bike in the class 3 category, offering a unique blend of style, comfort, and functionality. It’s equipped with a powerful 750W geared hub motor for a powerful and comfortable riding experience.

Are VINCI Motorbike UL and CE/EN certified??

YES.
VINCI Motorbike proudly hold the UL2849 and CE/EN 15194 certifications, assuring rigorous safety standards. Beyond certifications, we are dedicated to your well-being. Our customer-centric approach ensures responsive support, and ongoing research and development underscore our commitment to staying ahead in safety standards. Ride confidently with VINCI Motorbike, where thrilling experiences meet unwavering dedication to your security.

What are the specifications of the VINCI Motorbike?

The VINCI Motorbike is designed with the following key specifications:

Motor: 750W geared hub motor.

Battery: 48V 15Ah lithium battery as standard, with the option to add an extra 48V 13Ah battery.

Maximum Range: Up to 100 miles per charge on pedal-assist mode and about 50 miles on throttle-only mode with the additional battery and 50 miles per charge on pedal-assist mode and about 25 miles on throttle-only mode with the standard battery (integrated battery).

Speed: It offers two riding modes – Eco Mode, which allows you to reach moderate speeds, and Sport Mode, which enables you to reach high speeds.

Display: Color LCD display to monitor speed, distance, battery life, and more.

Safety Features: Dual-beam head and tail lights, both of which are IP67 waterproof. The bike also features hydraulic disc brakes for excellent stopping power.

Comfort Features: Front fork suspensions and a shock absorber for a smooth ride on any terrain.

Weight Capacity: Can accommodate a maximum weight of 300 lbs or approximately 136 kilograms.

Frame: Durable yet lightweight aluminum frame.

Tires: 20 X 4 inches alloy wheels for stability and traction.

Please note that the actual performance may vary based on load, terrain, and weather conditions.

How far can I travel on a single charge with the VINCI Motorbike?

With a standard 48V 15Ah lithium battery, the VINCI Motorbike can travel up to 25 miles in throttle-only mode and up to 50 miles using pedal assist. You can also add an extra 48V 13Ah battery, which extends your range to 50 miles in throttle-only mode and up to 100 miles with pedal assist. The actual range can vary based on factors like terrain, weather conditions, the weight of the rider, and the riding style.

What is the top speed of the VINCI Motorbike?

The VINCI Motorbike is a Class 3 e-bike. It can reach up to 28 mph (around 45 kph) under motor power. It offers two riding modes: Eco and Sport, the latter allowing speeds up to 35 mph. But remember, actual speeds may differ based on the rider’s weight, the terrain, and weather. Always follow your local laws and speed limits. E-Bike Laws and Policies: Disclaimer: Please do you own research on your local laws and regulations

Do I need a license to ride the VINCI Motorbike?

No, typically you do not need a license to ride a VINCI Motorbike. However, it’s important to note that regulations may vary by state and country. For instance, some states, such as Alabama, Alaska, Massachusetts, Missouri, New Mexico, and North Dakota, categorize e-bikes under a different motorized vehicle classification and may require a license. Yet, other states like Utah and Vermont have recently eliminated such requirements. Therefore, we recommend that you verify the specific laws and regulations in your area to ensure that you are in compliance when operating your VINCI Motorbike. E-Bike Laws and Policies: Disclaimer: Please do you own research on your local laws and regulations

How long is the warranty valid?

The Vinci Motorbike warranty is valid for one year from the date of purchase.

What is covered under the Vinci Motorbike warranty?

The warranty covers each original retail purchaser against manufacturing defects. This includes any initial faults that were present at the time of handover.

Can I easily replace the components of the VINCI Motorbike?

Yes, despite the unique frame design of the VINCI Motorbike, all other components, including the brakes, lights, batteries, and LCD display, are standard parts. This means you can easily find replacements at any local bike shop.

Can I carry a passenger on my VINCI Motorbike?

Yes, the VINCI Motorbike can accommodate a passenger. However, whether you’re allowed to carry a passenger on an e-bike varies from state to state. As per the laws of many states, carrying a passenger is not explicitly prohibited. However, some states may limit passenger-carrying to only certain e-bike classifications. Further, your passenger and you must adhere to any applicable safety regulations, such as wearing a helmet if required in your state. We strongly recommend that you consult your local laws and regulations to ensure compliance before carrying a passenger. E-Bike Laws and Policies: Disclaimer: Please do you own research on your local laws and regulations

What are the safety features on the VINCI Motorbike?

Class 3 e-bikes like the VINCI Motorbike can reach higher speeds, so safety features are especially important. The bike is equipped with bright, dual-beam, IP67 waterproof head and tail lights that ensure excellent visibility, a critical feature for higher speed riding. It also has hydraulic disc brakes for superior stopping power. These safety features align with the requirements and expectations for Class 3 e-bikes, enhancing rider safety at all times.

What is not covered under the warranty

The warranty does not cover normal wear and tear, damage from misuse, neglect or accidents, modifications to any of the bike’s systems, improper storage or charging of the battery, installation of third-party parts or accessories, lost or damaged keys, or damage due to customer’s incorrect installation of a component.

What is the suitable rider height for the Vinci Motorbike?

5 feet to 6 feet 5 inches tall

The VINCI Motorbike can comfortably accommodate riders from 5 feet to 6 feet 5 inches tall. Its design is based on research into the optimal riding position for a motorcycle.

Can I ride the VINCI Motorbike off-road?

Yes, the VINCI Motorbike is built with front fork suspensions, a shock absorber, and 20 X 4 inches alloy wheels. This makes it capable of maintaining stability and traction on different terrains, including off-road.

How does the pedal assist feature work on the VINCI Motorbike?

The pedal assist feature on the VINCI Motorbike works by adding power as you pedal. This reduces the effort you need to put into pedaling, helping to conserve your energy on long rides.

Do I need to register the VINCI Motorbike?

No, you typically do not need to register a Class 3 e-bike like the VINCI Motorbike with your local DMV. However, laws can vary by state or country, so it’s important to check your local regulations. As of my knowledge cutoff in September 2021, most jurisdictions in the United States do not require registration for electric bikes that are classified as bicycles under federal law, such as Class 3 e-bikes. But always remember to verify this with your local authorities to ensure you are in compliance with all local laws and regulations. E-Bike Laws and Policies: Disclaimer: Please do you own research on your local laws and regulations

Can I ride the VINCI Motorbike on bike paths or trails?

The ability to ride the VINCI Motorbike on bike paths and trails depends on local regulations. You should check with local authorities to get accurate information. E-Bike Laws and Policies: Disclaimer: Please do you own research on your local laws and regulations

Is the VINCI Motorbike waterproof?

its dual-beam head and tail lights are IP67 rated, offering water and dust resistance. However, you should avoid riding in heavy rain or submerging the bike in water.

How do I maintain my VINCI Motorbike?

Regular maintenance of your VINCI Motorbike involves keeping it clean, regularly charging the battery, and conducting routine checks to ensure all components are functioning correctly. As the parts are standard, they can be serviced or replaced at any local bike shop.

What is the maximum weight capacity of the VINCI Motorbike?

The VINCI Motorbike is designed to accommodate a maximum weight of 300 lbs, which is approximately 136 kilograms. This includes the weight of the rider and any items being carried on the bike.

What type of brakes does the VINCI Motorbike use?

The VINCI Motorbike uses hydraulic disc brakes. These brakes provide excellent stopping power, ensuring your safety while riding. Whether you’re navigating city streets or adventuring off-road, you can rely on the brakes to perform consistently under various riding conditions.

How do I claim the warranty?

For warranty claims, send an email with a photo or video showing the issue to our Support Team using the Contact Us page on our website. Please note that we might require additional photos or videos to accurately assess and diagnose the issue. We will cover labor and parts within the first month after purchase. After this period, we will ship replacement parts within the year at no charge, but the owner will be responsible for labor.

What if a replacement part is not in stock?

In the rare event that a replacement part is not in stock, Vinci Motorbike reserves the right to obtain the product from a third-party vendor.

Warranty

What happens if my motorbike arrives damaged?

If your motorbike arrives damaged, please contact us directly by phone or email within three working days from the date of delivery. While we do not cover damage caused during shipping, we will work together with the shipping company to resolve the issue.

What if a component of my motorbike is defective?

If your product arrives with a defective component and is reported within three working days from the delivery date, we will cover the component under our warranty policy. We will try to repair any failed components to a functional, like-new condition. If a component cannot be repaired, we will replace it.

What are the conditions for the warranty to be valid?

The warranty is valid if the bike was purchased directly from VinciMotorbike.com or one of our authorized retailers, the owner is the original and first owner of the bike, the bike has been used for its intended purposes, and the electronics have not been repaired or modified. Additionally, the bike should only be ridden on paved roads and trails, and the total weight of the rider and any cargo should not exceed the manufacturer’s specified limit.

What happens if the warranty claim is found to be invalid?

If Vinci Motorbike determines that the claim is not covered under warranty and the customer is within the return period, the customer will be responsible for the return shipping costs, which will be deducted from the final refund amount.